Rule 24
Dispute Between Licensee And Customer
(1) If a dispute arises between the Licensee and the customer in regard to the telecommunication service and a complaint is filed to the Authority pursuant to Rule 22, the Authority shall require the concerned Licensee
and the customer to appear and settle the dispute through discussions.
(2) If the dispute is not settled through mutual discussions pursuant to Sub-rule (1), the Authority may issue an order to the concerned Licensee or the customer as it deems appropriate, and it shall be the duty of the concerned Licensee or customer to abide such order.
and the customer to appear and settle the dispute through discussions.
(2) If the dispute is not settled through mutual discussions pursuant to Sub-rule (1), the Authority may issue an order to the concerned Licensee or the customer as it deems appropriate, and it shall be the duty of the concerned Licensee or customer to abide such order.